Product support
For a sign-in, upload, playback, or analysis problem, include:
- A short description of what you expected and what happened.
- The device, operating system, and browser name.
- The approximate time of the issue and any visible error message.
- A screenshot with personal details removed, if it helps explain the problem.
Do not attach the original tennis video unless support specifically asks for it and you are comfortable sharing it.
Privacy and account requests
Use the subject “ACEAI Privacy Request” and, whenever possible, email us from the Google address connected to your ACEAI account. This helps us verify ownership without asking for unnecessary information.
Account deletion has a dedicated step-by-step request page. Privacy practices are described in the Privacy Policy.
Responsible security reports
If you believe you found a security or privacy vulnerability, use the subject “ACEAI Security Report.” Include the affected URL, concise reproduction steps, likely impact, and a safe way to contact you.
Do not access another user's data, disrupt the live service, run destructive tests, publish sensitive details before remediation, or send credentials as evidence.